Privacy Policy

At With Open Arms Residential Care, we are committed to protecting the privacy and personal information of our residents, their families, caregivers, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services—whether online or in person.

Information We Collect

We may collect personal information including, but not limited to:

• Name, address, phone number, and email

• Date of birth and social security number (for resident applications)

• Emergency contact information

• Medical information necessary for care and health services

• Insurance details (for care eligibility and coordination)

• IP address and browser data when you visit our website

How We Use Your Information

We use the information we collect to:

• Evaluate applications and provide senior living services

• Coordinate care with medical professionals and third-party providers

• Communicate with families and responsible parties

• Respond to inquiries and schedule tours

• Maintain safety, licensing, and regulatory compliance

• Improve our services and digital experience

Information Sharing

We do not sell your personal information. We may share information only when:

• Required by law, regulation, or licensing authority

• Coordinating services with third-party providers (e.g., nurse practitioners, pharmacies)

• You or your legal representative has given explicit written consent

Data Retention

We retain resident and applicant information for as long as legally required or necessary to provide services. Digital data is stored securely and is regularly reviewed for accuracy and relevance.